At Bakers Village, every product is crafted with love and care, and your satisfaction is our top priority. While we strive for perfection in every order, we understand that unexpected issues may occur. In such cases, we are committed to resolving them promptly and fairly.

Eligibility for Return or Replacement

You may request a return or replacement in the following situations:

• You received an incorrect item.
• Your order arrived damaged (photographic proof must be provided within the stipulated time).
• Genuine quality concerns are reported within 24 hours of delivery.

Cases Where Return/Replacements Are Not Applicable

• Change of mind after the order has been confirmed.
• Incorrect or incomplete delivery address provided by the customer.
• Partial or full consumption of the product before raising a concern.
• Custom-made cakes or products that match the approved design/specifications but are not preferred in taste or style.

Refund Policy

Refunds will be processed only if you choose to cancel your order in accordance with our Order Cancellation Policy. Please refer to our cancellation terms for detailed conditions and timelines.

How to Request a Return or Replacement

• All claims must be submitted within 24 hours of delivery.
• Share your order number along with relevant photographs (if applicable) so our team can review and address the concern.

At Bakers Village, we value your trust. Our mission is to ensure that every bite you take is filled with happiness—and if something falls short, we’ll make it right.

.

Cancellation Policy

At Bakers Village, we understand that plans can change. While we put our heart into preparing each order, we also aim to make the cancellation process as simple as possible.

You can cancel your order if:

• Same-day delivery orders: Cancellation is made within 15 minutes of placing the order.
• Next-day or future orders: Cancellation is made at least 24 hours before the scheduled delivery time.
• The order has not yet entered the preparation stage.

Cancellations are not possible if:

• The order is already being prepared or is out for delivery.
• The order includes custom or bulk items for which preparation has already begun.

Refunds for eligible cancellations:

• Approved refunds will be processed within up to 7 working days for certain payment methods).
• Refunds will be issued to the original payment method used.

For quicker processing, we recommend contacting us as soon as possible if you wish to cancel your order.